Subject: Tech Support Candidate - Shajin P
From: Shajin P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 23:16:05 -0500

| | Tech Support Test

Name | Shajin P
E-mail | [email-masked]
Phone Number | (+91) 8825448966
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Nagercoil
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Extramarks education india pvt LTD | System administrator | Working | 12300
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the PC is having proper internet connection,if found try to troubleshoot,and check with the ipaddress and yet problem not solved,restart the system.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth on both the device's and scan for nearby bluetooth devices on mobile
What according to you makes you a good candidate for customer service or technical support job? | Self control
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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