Subject: New Reply Received - Breathe Hervey Bay
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 18 Feb 2021 03:26:23 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  Breathe Hervey Bay   Ticket comment <div>
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Not a problem Charlotte.  Most projectors have a GUI interface that can be accessed by entering the IP address into a browser on the same network. If you can’t reach the projector GUI then no network connection between the projector and the device accessing
 it exists.  It might be worth adding this to the Q&amp;A link possibly. </div>
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<div style="direction: ltr">Paul Smith</div>
<div style="direction: ltr">Director (Vic)</div>
<div style="direction: ltr">AV Media Systems (VIC)</div>
<div style="direction: ltr">TEL: 0410 587 544</div>
<div style="direction: ltr">[email-masked]</div>
<div style="direction: ltr">(Sent from iPhone)</div>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, February 18, 2021 12:08:39 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; Paul Smith &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Breathe Hervey Bay
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<div dir="ltr">Hi Paul,</div>
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<div dir="ltr">Thanks for letting us know, glad the club is up and running again.</div>
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<div dir="ltr">Kind regards,</div>
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<div dir="ltr">Charlotte<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290</a>
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<blockquote class="x_freshdesk_quote">On Wed, 17 Feb at 3:45 PM <span class="x_separator">
, Paul Smith &lt;[email-masked]&gt; wrote:
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<div class="x_MsoNormal"><span style="">Good Morning, </span></div>
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<div class="x_MsoNormal"><span style="">I spoke with Julie this morning to offer assistance to avoid the process of deleting the App and all class content, reinstalling and setting up again in order to rectify the issue.
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<div class="x_MsoNormal"><span style="">Julie kindy checked to confirm that the Ipad and LM app were upto date, the Ipad has internet connection and the App ran a successful diagnostic test.</span></div>
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<div class="x_MsoNormal"><span style="">Following this I requested Julie Open a browser, and enter in the IP address of the projector (192.168.1.154) which we know is a static address. There was no response from the browser as this should display a LAN interface
 to the projector menu – </span></div>
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<div class="x_MsoNormal"><span style="">This determined that the projector did not have a LAN connection OR the static IP was not functioning.
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<div class="x_MsoNormal"><span style="">Julie has now identified that the projector ethernet cable at the switch had not been re-connected following their IT works last week. The cable has been re-connected and all functions are back and working fine.  There
 is no longer a requirement to delete and reinstall. </span></div>
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<div class="x_MsoNormal"><span style="">Kind regards, </span></div>
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<div class="x_MsoNormal"><span style="">Paul. </span></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 16 February 2021 6:45 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; Paul Smith &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Re: Breathe Hervey Bay</span> </div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Julie,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Just thought I'd jump in here. The App will download a mix of programs, so within an hour of logging back in there should be something for it to play from each program
 provided your network connection is good.  It's fine to play classes while content is downloading too.  Please make sure the App stays open while the content downloads.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Looking at your schedule, the best time to re-download the App would be at 11.15am when there's a break in classes of a few hours. Otherwise, overnight would also be
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Let us know how you get on.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Charlotte</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290</a></span></div>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>On Tue, 16 Feb at 6:35 PM
<span class="x_separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>​Hello Julie,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thank you for your questions. </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>The download time is dependent on the speed of the internet and also the quantity of the downloads. So there is no fix timeframe that we can advise you on. </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>However, you can follow the link below to know how you could optimize your downloads better and faster. (If this is not being done already)</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads-ipad-settings" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads-ipad-settings</a></span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>In regards, to playing classes, you can play classes manually via admin mode by selecting the downloads which are completed. If you are scheduling random classes then
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>I hope that answers your questions. Please do not hesitate to reply back if you need further assistance. </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Best Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290</a> </span></div>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>On Tue, 16 Feb at 5:31 PM
<span class="x_separator">, Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="x_MsoNormal"><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi LMi support,</span></div>
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<span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Can you pick up with Julie on this question? Thanks</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Kind Regards,</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Greg</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Tel
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</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>| Email
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link
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<b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Les Mills Virtual App - Troubleshooting Link:</span></b><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm
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