Subject: New Reply Received - PURE FITNESS HK app login issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 18 Feb 2021 01:41:49 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  PURE FITNESS HK app login issue  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi Olesia, </div>
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<div class="MsoNormal">Yes it’s all good now. Thanks to you guys for always replying so promptly and knowledgeably.
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<div class="MsoNormal">Cheers, </div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Jeff Li
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</span><span lang="EN-US" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Assistant Group Fitness Manager | PURE Group</span><span lang="EN-US" style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'><br>
</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>21/F Asia Standard Tower</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>
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</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>59-65 Queen’s Road Central</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>
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</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>Hong Kong</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>
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</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>D +852 2122 4333</span>
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<div class="MsoNormal"><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>E [email-masked]</span></div>
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<span style="color:black"><a href="https://www.pure-yoga.com/" target="_blank" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;text-decoration:none'><img width="55" height="83" style="width:.5763in;height:.8611in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODU3NTk5MzgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.p93UL3fVzwOq9itihwOnFWXuQ2Ga3VuS4dc0avDkuSo" alt="PUREYoga Icon"></span></a></span><a href="https://www.pure-fitness.com/hongkong" target="_blank" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;text-decoration:none'><img width="55" height="83" style="width:.5763in;height:.8611in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODU3NTk5MzksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.tHFb3ZqA-7t_v_lnWeAiXMyhw3ACRBH5ccw7fu5U4yM" alt="PUREFitness Icon"></span></a><a href="https://www.pure-fitness.com/hongkong/nutrition" target="_blank" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;text-decoration:none'><img width="55" height="83" style="width:.5763in;height:.8611in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODU3NTk5NDAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.UQunXchsfFJHdc6LbEU48IeaCwY8UM1mS-qvTd-U9Zg" alt="Nutrition Icon"></span></a><a href="https://www.allnood.com/" target="_blank" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;text-decoration:none'><img width="55" height="83" style="width:.5763in;height:.8611in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODU3NTk5NDEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.LDqpOqfiRQva9zUZEx-yHPBdlXqm3dvs-EHY1B519d4" alt="Nood Icon"></span></a><a href="https://www.be-pure.com/en/" target="_blank" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;text-decoration:none'><img width="55" height="83" style="width:.5763in;height:.8611in" id="Picture_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODU3NTk5NDIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.yh9N6Ic8DspAtvH7K3OgoqgNIbmuqn9YWpUs7zITuzk" alt="Retail Icon"></span></a><a href="https://www.purecast360.com/" target="_blank" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;text-decoration:none'><img width="55" height="83" style="width:.5763in;height:.8611in" id="Picture_x0020_15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODU3NTk5NDMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.TnJ5HQVCIwv0QLBJw3mxZt_Kc6ZXfSxWQr1uOdtBaWA" alt="PURECAST Icon"></span></a><a href="https://www.pure-fitness.com/hongkong/fuze" target="_blank" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;text-decoration:none'><img width="55" height="83" style="width:.5763in;height:.8611in" id="Picture_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODU3NTk5NDQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.rWP2QRb-MnCIHlDF7qOzfi4TjGMYp3qc07zVTK--IOM" alt="FUZE Icon"></span></a>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 18 February 2021 4:13 AM<br>
<b>To:</b> Jeff Li &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: PURE FITNESS HK app login issue</span>
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<b><span style="font-size:7.0pt;font-family:Courier;color:white">Security Alert - For any Suspicious Emails, Don’t Click on Embedded Links and Open Attachments</span></b><b></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jeff,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>This is a quick follow up email.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We can see that you have successfully logged into your Les Mills virtual account. Please follow the link below to set up your iPad for smooth Les Mills playback:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads-ipad-settings" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads-ipad-settings</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We will close this ticket for now. However, you can always contact us if you need our assistance. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4269" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4269</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 11 Feb at 7:58 PM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jeff,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We will wait for your updates</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know how it is going.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Kind regards,<span style="color:#183247"><br>
</span>Olesia<span style="color:#183247"><br>
</span>Customer Services<span style="color:#183247"><br>
</span>Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4269" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4269</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 11 Feb at 6:03 PM
<span class="separator">, Jeff Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Olesia,
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks so much for checking in again. My colleague will give it another try next Tuesday since we are still in a lockdown situation in HKG : (
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Will give you guys an update once its done.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks so much for your help with this one.
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Jeff Li
</span></b><span lang="EN-US" style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><span lang="EN-US" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Assistant Group Fitness Manager | PURE Group</span><span lang="EN-US" style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'><br>
</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>21/F Asia Standard Tower</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>
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</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>59-65 Queen’s Road Central</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>
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</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>Hong Kong</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>
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</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>D +852 2122 4333</span>
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<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, 8 February 2021 2:56 PM<br>
<b>To:</b> Jeff Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: PURE FITNESS HK app login issue</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<b><span style="font-size:7.0pt;font-family:Courier;color:white">Security Alert - For any Suspicious Emails, Don’t Click on Embedded Links and Open Attachments</span></b><span style="color:black">
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jeff,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hope you are doing well.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Are you still having trouble logging into your virtual account in the Scheduler or in the app? If yes, please provide us with a screenshot of the error showing on your display.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We look forward to hearing from you soon.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4269" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4269</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Wed, 3 Feb at 10:20 PM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jeff,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>You are elcome, we are always happy to help.<br>
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Let us know if you are unable to login into the Scheduler.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Kind regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Olesia</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Les Mills Virtual App</span></div>
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Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4269" rel="noreferrer">https://immersivesupport.lesmills.com/helpdesk/tickets/4269</a>
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<strong><span style='font-size:5.5pt;font-family:"Arial",sans-serif;color:gray;font-weight:normal'>The information in this email is only for the use of its intended recipients and is
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</span><strong><span style='font-size:5.5pt;font-family:"Arial",sans-serif;color:gray;font-weight:normal'>confidential. If you have received this email in error, please notify the sender
</span></strong><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
</span><strong><span style='font-size:5.5pt;font-family:"Arial",sans-serif;color:gray;font-weight:normal'>and immediately delete the email from your computer system.
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<strong><span style='font-size:5.5pt;font-family:"Arial",sans-serif;color:gray;font-weight:normal'>The information in this email is only for the use of its intended recipients and is
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</span><strong><span style='font-size:5.5pt;font-family:"Arial",sans-serif;color:gray;font-weight:normal'>and immediately delete the email from your computer system.
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<strong><span style='font-size:5.5pt;font-family:"Arial",sans-serif;color:gray;font-weight:normal'>The information in this email is only for the use of its intended recipients and is
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<strong><span style='font-size:5.5pt;font-family:"Arial",sans-serif;color:gray;font-weight:normal'>confidential. If you have received this email in error, please notify the sender
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<strong style="font-family:Arial, sans-serif; font-size:7px; font-weight:400;color:#808080">The information in this email is only for the use of its intended recipients and is
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4269