Subject: Ticket re-opened - [#4269] PURE FITNESS HK app login issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 18 Feb 2021 01:41:49 +0000 (UTC)

Hi Pritish Nandi,  Ticket “#4269 – PURE FITNESS HK app login issue” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4269 to view the ticket.  Ticket comment   
 Hi Olesia,  

   
 Yes it’s all good now. Thanks to you guys for always replying so promptly and knowledgeably.

 
   
 Cheers,  

   

 

 

 
Jeff Li
 
Assistant Group Fitness Manager | PURE Group 
 
21/F Asia Standard Tower
 
59-65 Queen’s Road Central
 
Hong Kong

D +852 2122 4333

 
 E [email-masked] 

 

 

 

   

  

 
  
 From: Les Mills International <[email-masked]>
 
Sent: Thursday, 18 February 2021 4:13 AM 
To: Jeff Li <[email-masked]> 
Subject: Re: PURE FITNESS HK app login issue

 

 

 
 
Security Alert - For any Suspicious Emails, Don’t Click on Embedded Links and Open Attachments

 

 

 
 Hi Jeff, 

 

   

 
 This is a quick follow up email. 

 

   

 
 We can see that you have successfully logged into your Les Mills virtual account. Please follow the link below to set up your iPad for smooth Les Mills playback: 

 
 
 ​ 

 
 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads-ipad-settings 

 

   

 
 We will close this ticket for now. However, you can always contact us if you need our assistance.  

 

   

 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4269 

 

 
On Thu, 11 Feb at 7:58 PM
, Les Mills International <[email-masked]> wrote:

 

 
 Hi Jeff, 

 
 ​ 

 
 
 Thank you for your reply. 

 

   

 
 We will wait for your updates 

 

   

 
 Please let us know how it is going. 

 
 
 ​ 

 
 
 ​Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4269  

 

 
On Thu, 11 Feb at 6:03 PM
, Jeff Li <[email-masked]> wrote:

 

 
 Hi Olesia,

 

 

 
 Thanks so much for checking in again. My colleague will give it another try next Tuesday since we are still in a lockdown situation in HKG : (

 

   

 
 
 Will give you guys an update once its done.

 

   

 
 
 Thanks so much for your help with this one.

 

   

 

 

 

 

Jeff Li
 
Assistant Group Fitness Manager | PURE Group 
 
21/F Asia Standard Tower
 
59-65 Queen’s Road Central
 
Hong Kong

D +852 2122 4333

 
 
 E
[email-masked] 

 

 

 

 

   

 

 

From: Les Mills International <[email-masked]>
 
Sent: Monday, 8 February 2021 2:56 PM 
To: Jeff Li <[email-masked]> 
Subject: Re: PURE FITNESS HK app login issue

 

 

 

 

Security Alert - For any Suspicious Emails, Don’t Click on Embedded Links and Open Attachments

 

 

 
 
 Hi Jeff, 

 

 
 ​ 

 

 
 Hope you are doing well. 

 

 

 

 
 
 Are you still having trouble logging into your virtual account in the Scheduler or in the app? If yes, please provide us with a screenshot of the error showing on your display. 

 

 

 

 
 
 We look forward to hearing from you soon. 

 

 
 ​ 

 

 
 ​Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4269 

 

 
 
 On Wed, 3 Feb at 10:20 PM
, Les Mills International <[email-masked]> wrote:

 

 
 
 Hi Jeff, 

 

 
 ​ 

 

 
 Thank you for your email. 

 

 
 ​ 

 

 
 You are elcome, we are always happy to help. 
 
Let us know if you are unable to login into the Scheduler. 

 

 

 

 
 
 ​Kind regards, 

 

 
 Olesia 

 

 
 Customer Services 

 

 
 Les Mills Virtual App 

 

 
  
Ticket: https://immersivesupport.lesmills.com/helpdesk/tickets/4269

 

 

 

 
 
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The information in this email is only for the use of its intended recipients and is
 
confidential. If you have received this email in error, please notify the sender
 
and immediately delete the email from your computer system.

 

 

 

 

 

 
 
The information in this email is only for the use of its intended recipients and is
 
confidential. If you have received this email in error, please notify the sender
 
and immediately delete the email from your computer system.

 

The information in this email is only for the use of its intended recipients and is
 
confidential. If you have received this email in error, please notify the sender
 
and immediately delete the email from your computer system.