Subject: Ticket re-opened - [#4298] LM Virtual App - iPad Pro Connection
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 18 Feb 2021 01:32:15 +0000 (UTC)

Hi Pritish Nandi,  Ticket “#4298 – LM Virtual App - iPad Pro Connection” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4298 to view the ticket.  Ticket comment   
Hi Olesia, 

 
 
Thank you so much for your prompt reply. Have a great day ahead! 

 

 

 

 

 

 

 

 

 

Best Regards,

 
Rockie Yeo
 | Launch Coach (South East Asia)  
Les
 Mills Asia Pacific - Malaysia | [email-masked] 
Unit
 8.02, Level 8, Wisma
 E&C, No 2, Lorong Dungun Kiri, Damansara Heights, 50490, Kuala Lumpur, Malaysia 
tel
+6 03 2720 8604 |
 ext 204 | fax +6 03 2726 2947 

mobile +6 019 754
 1319 |
www.lesmills.com.au

 

 
WORLD
 UNITED | A fully customisable global event | Re-engage & attract members | Turbocharge your relaunch | 

www.lesmills.com.au/united 

 

 

 

 

 
The
 contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and the attachments.

 
 
BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN
 TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH’BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP®, are all registered trademarks of Les Mills Asia Pacific.

 

 

 

 

  

 From: Les Mills International <[email-masked]> 
Sent: Wednesday, February 17, 2021 4:36 PM 
To: Rockie Yeo <[email-masked]> 
Cc: Maylin Leong <[email-masked]> 
Subject: Re: LM Virtual App - iPad Pro Connection

 

 Hi Rockie, 
 ​ 
 Thank you for your question. 
 ​ 
 Yes you are right, the iPad needs to be connected to EDID and then to the projector. We do not recommend excluding the EDID emulator from your AV setup, as virtual playback will not be stable and smooth in this case. 

 
 Here is a link to the equipment required for a smooth Virtual experience. 

 
 And here you can find more information on what is an EDID: 

 
 
https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084205-what-is-an-edid-and-why-would-i-need-one- 

 
 
 We will keep this ticket open for another 48 hours if you have any further questions. 
 ​ 

 Best regards, 
Olesia 
Customer Services 
Les Mills Virtual App 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4298

 On Wed, 17 Feb at 7:48 PM 
, Rockie Yeo <[email-masked]> wrote:
 
Hi, 

 
 
Good day! Happy Chinese New Year! 

 
 
I am writing this email to double confirm iPad Pro cannot connect to Projector ever if projector has the wifi function, and the only way is through EDID. Please advice, thank you! 

 

 

 

 

 

 

 

 

Best Regards,

 
Rockie Yeo
 | Launch Coach (South East Asia)  
Les
 Mills Asia Pacific - Malaysia | [email-masked] 
Unit
 8.02, Level 8, Wisma
 E&C, No 2, Lorong Dungun Kiri, Damansara Heights, 50490, Kuala Lumpur, Malaysia 
tel
+6 03 2720 8604 |
 ext 204 | fax +6 03 2726 2947   
 
mobile +6 019 754 1319
 | www.lesmills.com.au

 

 
WORLD
 UNITED | A fully customisable global event | Re-engage & attract members | Turbocharge your relaunch | 

www.lesmills.com.au/united 

 

 

 

 

 
The
 contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and the attachments.

 
 
BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN
 TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH’BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP®, are all registered trademarks of Les Mills Asia Pacific.