Subject: Tech Support Candidate - Mandeep Ghotra
From: Mandeep Ghotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 13:47:58 -0500

| | Tech Support Test

Name | Mandeep Ghotra
E-mail | [email-masked]
Phone Number | (+91) 8800711341
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vaishali, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | First Ideal | Process Associate | Apr 2020 | 43000
Previous Employer 1 | Sunworld soft par | Sr. Technician | June 2018 | 40000
Previous Employer 2 | Onspot Technical | Sr. Technician | 2017 | 40000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check for internet access on machine (wifi/lan cable/hotspot).
If syntax is correct i.e. www.ndtv.com.
Am i able to browse any other website, like www.google.com .
Spot any firewall active which may be blocking the browsing.
Try to open the site using any other browser that i may have.

Ping 8.8.8.8 cmd prompt.

Finally, if all of the above fails, flush dns, register, release / renew and reset winsock.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn ON Bluetooth on both the devices, android would search all BT devices in range, identify and select the one to be connected with," successfully connected "message would appear on android device and audio prompt confirms on the BT speaker.
What according to you makes you a good candidate for customer service or technical support job? | Understands customer issue in easy manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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