Subject: Tech Support Candidate - Isha Tyagi
From: Isha Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 12:33:53 -0500

| | Tech Support Test

Name | Isha Tyagi
E-mail | [email-masked]
Phone Number | (+91) 8802860086
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sec 62
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SISL Infotech pvt ltd | Sr. Software application support engineer lebvel3 | 15feb2021 | 45500
Previous Employer 1 | Silver touch technology ltd | application support engineer | 31 march 2020 | 43000
Previous Employer 2 | velocis system pvt ltd | assistent programmer | 30 june 2016 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | this may be server load issue so firstly we need to delete all history and cookies from the browser and then we will try again.if still issue come thne we will update to tester or developer to know what is the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

open mobile Bluetooth
then open speaker Bluetooth
speaker Bluetooth name will be show on available list
then we will paired the device
when device pared successfully then  we use the speaker

What according to you makes you a good candidate for customer service or technical support job? | cold call , patiently answer, actively follow up to end the query
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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