Subject: Tech Support Candidate - Sahil Sharma Sahil
From: Sahil Sharma Sahil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 11:35:39 -0500

| | Tech Support Test

Name | Sahil Sharma Sahil
E-mail | [email-masked]
Phone Number | (+91) 9911086309
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 73 Mahadev Appartments
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I Energizer it services Pvt ltd | Technical support Engineer | 1st of December | 17000
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we have to check weather the internet was connected properly or not.
Ask him to try to check the internet connectivity.

If the issue is still persist we have to ask the user to check another website is it working properly or not .If the other website is working properly so guide him that the problem will be from the website side . If the other websites have the same error so ask him to clear the cache files and cookies

If still issue is not resolved ask him to reset the browser .Guide him to click on the the three dots appear on the top of the right corner then click on the internet options then click on advance then their is a option of reset click on the reset option and then check weather on open the website same error has come or it has been resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we have to go through the device settings.
Click on Bluetooth of the device.
Turn on the Bluetooth of the device.
Turn on the Bluetooth speaker.
Then check the Bluetooth name on the device.
Click on the Bluetooth name .
Click on the pairing option
After pairing the Bluetooth to the device
Device has been connected to the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I think I am a good candidate for Coustmer service or technical support job because when I speak to the person first I listen to the Coustmer  patiently then guide him the better solution so that Coustmer is happy with our service
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |