Subject: Tech Support Candidate - Kumar Shanu Kumar
From: Kumar Shanu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 11:05:29 -0500

| | Tech Support Test

Name | Kumar Shanu Kumar
E-mail | [email-masked]
Phone Number | (91) 7982468324
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Najafgarh Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aitouch | Senior Data executive at image Annotations and labeling | Still working | 15500
Previous Employer 1 | Evergreen insurance private limited | Customer Support Executive and Database management | Dec 2016 | 8000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Reload/refresh page
2) clear cache, cookies and browsing data
3) Check internet connectivity
4) Relaunch browser
5) clear system cache and temporary files
6) restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn On Mobile phone Bluetooth & set to discoverable to all.
2) turn on Bluetooth speaker's Bluetooth
3) connect to Bluetooth speaker in mobile by pairing.

What according to you makes you a good candidate for customer service or technical support job?

Humble behavior,
Proper Resolution
Customer Feedback on the Resolution provided.
Constant improvement in skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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