Subject: 16th Feb
From: Ashish Dabral <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Wed, 17 Feb 2021 08:29:53 -0700 (MST)

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Delayed Delivery (HH) 	1 
		Delivery Status 	49 
		Partial Delivery 	3 
		Reschedule Delivery 	2 
	Delivery Related Total 		55 
	Product Complaint 	Complaint within Warranty 	12 
	Product Complaint Total 	12 
	Refunds and Cancelations 	Cancelation 	8 
		Refund for Other reason 	1 
		Refunds after Return 	3 
		Return Request Initiation 	8 
	Refunds and Cancelations Total 	20 
Customer Services Total 			87 
No Answer 	No Answer 	No Answer 	49 
		(blank) 	1 
	No Answer Total 		50 
No Answer Total 			50 
PreSales 	Other Enquiry 	Offers 	2 
		Payment Methods 	2 
		Promo Code 	2 
		Store Availability 	15 
		Store Location 	10 
		Using Shukran Points 	8 
		Website/App Issues 	5 
	Other Enquiry Total 		44 
	Policy Related 	Delivery Cost 	13 
		Delivery Time 	10 
		Return Policy 	2 
	Policy Related Total 		25 
	Product Related 	Pricing 	2 
		Product Specification 	60 
	Product Related Total 		62 
	(blank) 	(blank) 	1 
	(blank) Total 		1 
PreSales Total 			132 
Grand Total 			269 

Regards, 
Ashish Dabral