Subject: Tech Support Candidate - Shalini Goliyan
From: Shalini Goliyan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 09:04:28 -0500

| | Tech Support Test

Name | Shalini Goliyan
E-mail | [email-masked]
Phone Number | (95600) 14678
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Active directory, Application issues,Desktop Issues,Microsoft Teams,Skype,Ticketing tools

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata Consultancy Services | Quality Analyst | 31st April | 38000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will check if network is connected to my computer device, if yes
2. Restart browser(clear history)
3.I will also check if the issue is with only website www.ndtv.com or with other website as well
4. Restart system
5. Try to access the same website on other browser as sometimes it could be browser issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen
2.Touch and hold Bluetooth
3.Tap pair new device. If I don't find pair new device, I check under "Available devices" or tap more. Refresh.
4. Tap the name of the Bluetooth device that I want to pair with

What according to you makes you a good candidate for customer service or technical support job? | I have the right combination of skills and experience for this job. I also bring the additional quality of strong analytical and problem solving ability. I can build good rapport with customers and have ability to emphasize with customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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