Subject: Tech Support Candidate - richa bhatt
From: richa bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 08:47:31 -0500

| | Tech Support Test

Name | richa bhatt
E-mail | [email-masked]
Phone Number | (91) 9953631860
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
salesforce application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | pisoftek | application support specialist | sep 19 | 43000
Previous Employer 2 | hcl | specialist | july 16 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

check if internet is working
check if other websites are working
check and delete cookies and browser history
scan system for any malacious software

Please list the steps to connect a Bluetooth speaker to your mobile phone.

settings app
navigate to connected devices and turn on bluetooth switch
select bluetooth to view the options
select pair new device to place the bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | I have prior exp of technical support, I have provided assistance to the international customers regarding their system and software issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |