Subject: Tech Support Candidate - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 08:36:34 -0500

| | Tech Support Test

Name | Manish Kumar
E-mail | [email-masked]
Phone Number | (+91) 9999594554
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | Technical support | | 24000
Previous Employer 2 | Real tech | Technical support | | 19000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I get the above listed error, I'll proceed according to the below steps.
1. Check the network connection of my Computer.
2. I'll try to refresh the webpage.
3. I'll  check my modem for the networking lights.
If the error comes again then I'll transfer the issue to the senior advisor.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect the Bluetooth speaker the steps are as follows.
1. Power on the Bluetooth speaker.
2. Switch on the Bluetooth on my device.
3. Search for the Bluetooth devices nearby.
4. Select the Bluetooth speaker from the device list.
5. If it asks for the pairing key, enter that Key.
6. Connection between my Phone and Bluetooth speaker has established.
Enjoy the music.

What according to you makes you a good candidate for customer service or technical support job? | For the technical support advisor the main concirn is to resolve the customer problem as soon as possible, and without wasting time I'm good in it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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