Subject: Tech Support Candidate - Shiv Murat Yadav
From: Shiv Murat Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 07:07:20 -0500

| | Tech Support Test

Name | Shiv Murat Yadav
E-mail | [email-masked]
Phone Number | (+91) 8827041388
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Singrauli madhya Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IND innovation | Technical executive | |
Previous Employer 1 | Katyayani Telecom | Technical executive | 31/12/2020 | 14608
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will check what is the error.
2nd step, I will check internet connection
3. I will check that the problem only happens with certain websites.
4. It's happening only with a browser or with all browser.
5. If it's happening with a browser then use toolbar - history - cache
Select option 'clear all'

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on of Bluetooth speaker
2. Select Bluetooth mod
3.go to settings options in mobile
4. ON Bluetooth
5. Scan for devices
6.select your device name for connection

What according to you makes you a good candidate for customer service or technical support job?

1. Understanding the issues /problem
2. Knowledge about troubleshooting steps

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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