Subject: Tech Support Candidate - Mohd Wazid
From: Mohd Wazid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 06:11:30 -0500

| | Tech Support Test

Name | Mohd Wazid
E-mail | [email-masked]
Phone Number | (0131) 8650936820
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector sector 135
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technologies | Support engineer | 15 Feb 2021 | 25
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

You will get a code. This code will define that what is the issue and after that we will check and resolve.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Bluetooth
2. Find the speaker address
3. And then you will pair and will connect

What according to you makes you a good candidate for customer service or technical support job?

1.Our body language
2. Quality of voice
3. Our interactions

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |