Subject: Trainer Candidate - Sumit Singh
From: Sumit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 05:45:24 -0500

| | Tech Support Test

Name | Sumit Singh
E-mail | [email-masked]
Phone Number | (+91) 9050163080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Haridwar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Control print limited | Area service executive | NA | 45000
Previous Employer 1 | Sony india pvt LTD | Technical support Engineer | 18 may 2018 | 30000
Previous Employer 2 | Sis procegur | Service engineer | 31 December 2017 | 30000

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | Currently looking customer service for electronic products. In last experience, i worked in responsibilities of diagnosis, troubleshooting, maintenance and management of team and other aspects un area.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

It was very difficult when all your colleagues were on leave or at another projects. But it was a chance to prove my stemina for working hord. You can prove yourself and i did the same. Company also awarded me for working in that situation.
Rest are all little difficult situations. But i never said no.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | When customer need is normal our services are good. But when customer special solutions then it should be the grid services.
What according to you makes you a good candidate for this position? | Better team management and better customer services and solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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