Subject: Tech Support Candidate - Antral Dempta
From: Antral Dempta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 05:23:58 -0500

| | Tech Support Test

Name | Antral Dempta
E-mail | [email-masked]
Phone Number | (+91) 7678560104
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi gate, delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I'm attempting to open a website, at first I will refresh the browser, clear cache and browser history. Still, if the error pops up I will change the browser to troubleshoot the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the speaker.
2. Press the Bluetooth button.
3. Select the Bluetooth option on your mobile phone.
4. Pair both the devices and you are ready to go.

What according to you makes you a good candidate for customer service or technical support job? | According to me to be a good candidate for a customer service or technical support job is to provide the customer what he/she asks for and if it's not available give them the best alternative.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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