Subject: Tech Support Candidate - Neeraj Chandra
From: Neeraj Chandra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 05:14:44 -0500

| | Tech Support Test

Name | Neeraj Chandra
E-mail | [email-masked]
Phone Number | (+91) 7973157296
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Dotnet application

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Veridic technologies | Project leader | |
Previous Employer 1 | Saud bahwan group | Senior software engineer | |
Previous Employer 2 | Pari technology india | Software associate | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There can be multiple reasons of getting error. So, first we will look the type of the error. It may be either due to poor internet connectivity or our system is unable to handshake with the NDTV server where the website is hosted. Also, their website can be down.
We will try to open other URLs and double check the connectivity in case other URLs also getting error.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | The bluetooth option must be opened in both the devices. Then we will pair the Bluetooth speaker once it's populate in the list.
What according to you makes you a good candidate for customer service or technical support job? | The better understanding of the system and skills to satisfy the customer need with in the defined time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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