Subject: Tech Support Candidate - Mohit Sharma
From: Mohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 04:37:58 -0500

| | Tech Support Test

Name | Mohit Sharma
E-mail | [email-masked]
Phone Number | (91) 7011641028
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Yamuna Vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Printer and antivirus

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globtier infotech | Sr tech executive | | 40000
Previous Employer 1 | Web on flex | Sr tech executive | March 2015 | 36000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will reconfirm the issue to make it clear. After that I will acknowledge the customer to perform some basic steps, such as internet connectivity and browser settings, including that I will also check the time and proxy settings to solve that issue.
Restart the computer and ask customer to check, if issue may not be solve, so I will run a scan on customer computer to remove adware and malware. I will also check the host file settings to fix the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on bluetooth speaker, after that turn on phone bluetoooth and select add new device. Phone will show bluetooth model number, select it and it's good to go

What according to you makes you a good candidate for customer service or technical support job? | Always reconfirm the issue, first listen your customer properly and ensure your customer That he/she is talking to the right person. Also make sure that you have proper solution to solve customer issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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