Subject: Trainer Candidate - Netrapal Singh
From: Netrapal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 04:27:08 -0500

| | Tech Support Test

Name | Netrapal Singh
E-mail | [email-masked]
Phone Number | (91) 7037808490
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badarpur Border

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ZKteco Biomatrics | Technical Support Engineer | Presently Working | 42590
Previous Employer 1 | Schindler India | SR. Officer IT | 19/08/2019 | 38600
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 Days
Please briefly describe your work experience specifically in training? | I am handling all IT related query here
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Happy customers are the best advocates of your brand.
Better reviews. Happy, loyal customers leave positive reviews, which encourage others to engage with your business. 5-star reviews can help your business attract new customers through word of mouth alone. No ad spend? Yes, please.
Reduced costs. Spending lots of extra money to try and appease already-disgruntled customers can be more work than it’s worth. A loyal, recurring customer is more valuable than a new one who has unrealistic expectations.
Great customer service can turn into a sales engine for your business. In turn, it helps increase revenue by exposing you to new customers and instilling trust in current consumers.

What according to you makes you a good candidate for this position? | Good Behavior and customer excellence
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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