Subject: Tech Support Candidate - Rahul Rawat
From: Rahul Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 03:54:40 -0500

| | Tech Support Test

Name | Rahul Rawat
E-mail | [email-masked]
Phone Number | (91) 9971097400
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka Mor
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
office 365, sccm

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lucid Holdings India Private limited | It Support Specialist | Still working | 51542
Previous Employer 1 | Normet India Private Limited | It Support Officer | 19th of Mar 2020 | 48810
Previous Employer 2 | Quatrro Global services | Senior Solution Engineer | 28th April 2018 | 43000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try to reload\refresh the website, re-open the browser.
I will try to open any other website.
I will try to open it into another browser.
I will check the network cable if its plugged in or not.
I will try to restart the machine.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | start menu>>setting>>device>>add Bluetooth device.

What according to you makes you a good candidate for customer service or technical support job?

Familiar with the Tech support process.
Excellent customer handling skills.
Active listener.
Dedicated towards the job.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |