Subject: Trainer Candidate - Shubham Kharbanda Shubham
From: Shubham Kharbanda Shubham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 03:51:03 -0500

| | Tech Support Test

Name | Shubham Kharbanda Shubham
E-mail | [email-masked]
Phone Number | (+91) 8950279751
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Yamunanagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fenesta Building System | Serive Engineer | 1March 2021 | 33000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Give several training on communication, atticates, technical installation and safety to supervisors and techicians. So that company can get reference drom customers on the behalf of service provided by the end team.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

My name is shubham kharbanda.
I am from Yamunanagar which is a small city in haryana and in the northern part of india.
About my professional background i am currently working in Fenesta building systems and responsible for installation and service.
Job responsibilities are :-
1. Site Survey
2. End to End Communication ( Verbal or Non Verbal)
3. Handling installation team
4. Customer complaint clouser

The worst situation that i faced once was during the installation of site in rohtak where man power and heavy glass installation was the major issue.
At that time i managed to get the installation completed by arranging the local team from a remote location with proper tools and communicating with customer to control the entire condition.
After all the effort and arranging 25 individual for a job we get the installation completed and also get a reference of another client which gives us a order for around 50 lacs.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service - Good customer service means you are answering every call of customer and give solution to them.
Great Customer Service - Great customer service means you are answering calls of customer and understanding the pain of customer and taking responsibility to resolve it.

What according to you makes you a good candidate for this position?

Serveral skills that i have whixh make me a reliable candidate.
1. Good Listener
2. Team Player
3. Leadership
4. Flexible in nature

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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