Subject: Tech Support Candidate - Jatin Punj
From: Jatin Punj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 03:40:01 -0500

| | Tech Support Test

Name | Jatin Punj
E-mail | [email-masked]
Phone Number | (011) 9953608888
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | D3lhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 360 Degree Cloud | Techno functional | 10 September |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Restart the device
2) Make sure the internet connection works
3) Check if the website is Down for everybody or just me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Swipe down from the top of the screen
2) Touch and hold bluetooth
3) Tap pair new devices
4) Top on the name of the Bluetooth deviceyou want to pair with
5) Connect

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualifications,  like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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