Subject: Tech Support Candidate - Abdul Rashath
From: Abdul Rashath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 01:13:34 -0500

| | Tech Support Test

Name | Abdul Rashath
E-mail | [email-masked]
Phone Number | (91) 9629611312
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | S10 Healthcare | IT | NA | 30500
Previous Employer 1 | Justdial | IT | May 2017 | 12000
Previous Employer 2 | Zizera | Trainee | May 2019 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First are you trying to open from Computer or Mobile.
2. If computer, First need to check browser version.
3. If not latest version need to update the version and try again.
4. Need to check firewall whether Access to that url is allowed or not.
5. We can ping the url and see if that url is live or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth option in both Mobile and in speaker.
2. Search for near by devices and select the name and pair.
3. Pair the speaker with Mobile.

What according to you makes you a good candidate for customer service or technical support job? | According to me a candidate should have patience and making customer to understand the solution we are giving. And also candidate should have a knowledge on that product.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |