Subject: Tech Support Candidate - Rohit Negi
From: Rohit Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 01:03:02 -0500

| | Tech Support Test

Name | Rohit Negi
E-mail | [email-masked]
Phone Number | (91) 9911007967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 135, Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | HOTDOCS tool, ALM, MS WORD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Birlasoft | Sr. Software Developer | | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

if am not able to open a website then first step which am going to take is first i will check my network settings whether it is properly connected or not if it is connected ok then,
2) i will restart the system and i also clear the cache and cookies.
3) i will check my ADBlocker setting because sometime it wont able to let us in some of the website so i will turn it off.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the bluetooth device(Speaker) and also turn on the blutooth of Mobile as well.
2- Pair both the devices if first time we are connecting them, once it will get pair then just select the bluetooth name of speaker from your phone and conect it.

What according to you makes you a good candidate for customer service or technical support job?

I already worked in both the field related to the Customer Support project as well as Developer project so am having a good knowledge in both the fields.
Am having a good technical knowledge of MySQL, MS office, Tableau, HOTDOCS and some more tools knowledge according to my past projects in which i worked off.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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