Subject: Tech Support Candidate - Rohit Rawat
From: Rohit Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 00:44:55 -0500

| | Tech Support Test

Name | Rohit Rawat
E-mail | [email-masked]
Phone Number | (+91) 9871357232
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka more
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teamlease pvt ltd | Fault locate engineer | | 25000
Previous Employer 1 | Fis GLOBAL solution pvt ltd | Dispute analyst | June 2020 | 28000
Previous Employer 2 | Brady services pvt ltd | Senior Tech | MAY 2019 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check that my internet connection was working or not. If its not opening in one browser I will open in another browser. If its not working than I will delete cookies and raise a problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I will open bluetooth speaker and open my phone bluetooth. I will pair my bluetooth with the speaker by connecting it.
What according to you makes you a good candidate for customer service or technical support job? | I have done my diploma and btech in technical background. With my previous experience and with technical skills. I will resolved the technical problem related to the customer as soon as possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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