Subject: Tech Support Candidate - Niyesh Kumar
From: Niyesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 00:05:16 -0500

| | Tech Support Test

Name | Niyesh Kumar
E-mail | [email-masked]
Phone Number | (110092) 7782953372
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi nahar delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pc solutions | Desktop support | 21feb 2020 | 17k
Previous Employer 1 | Genpact | Calling profile | 18 agust2019 | 14 k approximately
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly  I checked internet working properly or not in the system . basically browser work on application layer  then I asked the user where u such the www.ndtv.com . what error you get . then I suggest to user open to another browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly power on bluetooth speaker  then . open the bluetooth mode in mobile then such bluetooth speaker name on mobile .then we find bluetooth name on mobile .to connect the bluetooth on mobile and speaker.
What according to you makes you a good candidate for customer service or technical support job? | Listening properly the quarry then speaking skills good . then u prove better suggestions.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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