Subject: Trainer Candidate - Utkarsh Sharma
From: Utkarsh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 22:41:11 -0500

| | Tech Support Test

Name | Utkarsh Sharma
E-mail | [email-masked]
Phone Number | (0532) 9519429318
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dr Reddy's foundation | Trainer | Notice | 20000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | I work as a corporate cum soft skills trainer
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Having empathy and precise ia the best way to deal with any customer situation
What according to you makes you a good candidate for this position? | My pro active skills, I'm a good communicator and I have good command over spoken English
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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