Subject: New Reply Received - Breathe Hervey Bay
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 02:45:13 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  Breathe Hervey Bay   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Good Morning, </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I spoke with Julie this morning to offer assistance to avoid the process of deleting the App and all class content, reinstalling and setting up again in order to rectify the issue.
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Julie kindy checked to confirm that the Ipad and LM app were upto date, the Ipad has internet connection and the App ran a successful diagnostic test.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Following this I requested Julie Open a browser, and enter in the IP address of the projector (192.168.1.154) which we know is a static address. There was no response from the browser as this should
 display a LAN interface to the projector menu – </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">This determined that the projector did not have a LAN connection OR the static IP was not functioning.
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Julie has now identified that the projector ethernet cable at the switch had not been re-connected following their IT works last week. The cable has been re-connected and all functions are back and
 working fine.  There is no longer a requirement to delete and reinstall. </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Kind regards, </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Paul. </span></div>
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<div class="MsoNormal"><i><span style='font-family:"Arial",sans-serif'>Paul Smith</span></i></div>
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<div class="MsoNormal">Director (Vic)</div>
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<div class="MsoNormal"><b>AV Media Systems</b></div>
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<div class="MsoNormal">9543 6525</div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 16 February 2021 6:45 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; Paul Smith &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Re: Breathe Hervey Bay</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Julie,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Just thought I'd jump in here. The App will download a mix of programs, so within an hour of logging back in there should be something for it to play from each program provided
 your network connection is good.  It's fine to play classes while content is downloading too.  Please make sure the App stays open while the content downloads.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Looking at your schedule, the best time to re-download the App would be at 11.15am when there's a break in classes of a few hours. Otherwise, overnight would also be good.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Let us know how you get on.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 16 Feb at 6:35 PM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Hello Julie,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your questions. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The download time is dependent on the speed of the internet and also the quantity of the downloads. So there is no fix timeframe that we can advise you on. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>However, you can follow the link below to know how you could optimize your downloads better and faster. (If this is not being done already)</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads-ipad-settings" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads-ipad-settings</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>In regards, to playing classes, you can play classes manually via admin mode by selecting the downloads which are completed. If you are scheduling random classes then we
 recommend waiting till all the download has finished. If the class is scheduled however not downloaded then it would not play.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I hope that answers your questions. Please do not hesitate to reply back if you need further assistance. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 16 Feb at 5:31 PM
<span class="separator">, Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi LMi support,</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Can you pick up with Julie on this question? Thanks</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link
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<span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'><a href="https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Virtual App - Troubleshooting Link:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:
</span><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black'>"<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Tuesday, 16 February 2021 at 2:27 PM<br>
<b>To: </b>Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, 'Les Mills International' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>RE: Breathe Hervey Bay</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for coming back to us with a solution, even though it means deleting the app and reinstalling.  Both Nathan or myself won’t be able to do this today but will schedule
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Approximately how long do you think the downloads will take (I know different NBN speeds take different times)?  Also while the classes are being downloaded can other classes
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<i><span style='font-size:14.0pt;font-family:"Helvetica",sans-serif'>Kindest Regards</span></i><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:16.0pt;font-family:"Freestyle Script"'>Julie Deakin</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, 16 February 2021 2:02 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Subject:</b> Re: Breathe Hervey Bay</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Julie,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We have tried all we can do in troubleshooting, without taking up more of your valued time in getting the LMV App to play with automation control and back operating
 consistently. Please refer to the instructions in the email from Pritish and follow in a step by step process in the order of the instructions provided.
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Use your account and login details. I have included the iPad Pro Tablet set up instructions as a further reference guide.
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>It makes sense to wait until todays virtual program class schedule has completed before you start the App removal and restoration process and your content package
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know how it goes.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link
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<u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#999999;background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised
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<b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black'>Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Reply-To: </b>Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Monday, 15 February 2021 at 12:27 AM<br>
<b>To: </b>Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>Re: Breathe Hervey Bay</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Julie,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you for your emails. Please accept our sincere apologies for the delay in replying. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Could you please try the following steps to remove the device from the scheduler and also remove the app and reinstall it to redownload the content?</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Of course, you can do this when there’s a break in classes so the content has time to download.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>The issue will resolve itself when the app is downloaded again. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<strong><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Steps Remove the device from Scheduler:</span></strong><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>1. Log into the Virtual scheduler tool via your desktop at
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2. Click on the Settings icon and select 'Manage Devices' .<br>
3. To the right you will see options to ‘REMOVE DEVICE’. Click on the option that corresponds to the device you would like to remove.<br>
4. Click the Green button: 'SAVE' to process the device unlinking.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<strong><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Steps to remove the app from the iPad:</span></strong><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Touch and hold an app you want to delete to open a quick actions menu, then tap Delete App.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Once deleted, please visit the App Store to re-download the Les Mills Virtual App. Once re-downloaded please relaunch the app and login using your virtual username and password. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Now the content would start to download again. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Do let us know how it goes. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Best Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Pritish </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Customer Services</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Les Mills Virtual App</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290</a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Sun, 14 Feb at 5:43 PM
<span class="separator">, Ian and Julie Deakin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hello Oleisia,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Could someone please call me in regards to this as the IOS update has happened but the Les Mills update hasn’t.  The iPad isn’t activating the proctor as it hasn’t connected
 to PJ link.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Kindest Regards</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<i><span style='font-size:18.0pt;font-family:"Bradley Hand ITC";color:black'>Julie Deakin</span></i><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<i><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Club Owner</span></i><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<i><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>0413 049 489</span></i><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#1F497D'><img width="303" height="120" style="width:3.1527in;height:1.25in" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODU0MzczNDYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.rCu1phScXI-Vi5lr6pnUEw3JRQokWWp3NxBUEgghffs" alt="Nate Signature"></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><i><u><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Locally owned and operated since 1979</span></u></i></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><u><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>184 Dayman Street, Urangan, QLD 4655</span></u></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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</span><a href="http://www.breathehealthclub.com.au/contact-breathe-hervey-bay" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#1F497D;text-decoration:none'><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODU0MzczNDgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.1wu6lUKNMs2MnhPTVSfSwO1m0rKDXiDs7rHLqhl55P8"></span></a><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#1F497D'>  </span><a href="http://www.instagram.com/hbhealthclub" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#1F497D;text-decoration:none'><img width="28" height="28" style="width:.2916in;height:.2916in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODU0MzczNDksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.9hBy8OiqdFatmMxrf301OLFCBJWFRg_ivau-CAsyuIg"></span></a><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<b><i><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Les Mills Group Fitness                    - Les Mills Virtual Classes</span></i></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><div></div></span>
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<b><i><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Personal Training</span></i></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><div></div></span>
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<b><u><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>184 Dayman Street, Urangan, QLD 4655</span></u></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290