Subject: Tech Support Candidate - GN Jha
From: GN Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 15:18:04 -0500

| | Tech Support Test

Name | GN Jha
E-mail | [email-masked]
Phone Number | (011) 9555709500
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fewlogics IT Systems | Senior Executive IT Operation | | 34600
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check type of error, check Internet connection, try to open in another browser, try to open another website, check host file entry, check browser's settings,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth button in speaker. Bluetooth light starts blinking in the speaker.
In Phone, turn on Bluetooth and search for Bluetooth devices. The phone will detect the speaker. Once it finds the Bluetooth speaker, both will be paired and connected.

What according to you makes you a good candidate for customer service or technical support job?

First listening issues and must have patience. If customer is getting irritate, try to assure for assistance.
Proactively give additional information to customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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