Subject: Tech Support Candidate - Aasif Ahmad Mir Aasif
From: Aasif Ahmad Mir Aasif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 12:30:41 -0500

| | Tech Support Test

Name | Aasif Ahmad Mir Aasif
E-mail | [email-masked]
Phone Number | (110076) 8082127559
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sarita Vihar South Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will restart computer because various issues can be solved by restarting the device.And also i will check internet connection.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swipe up from bottom,then press long on bluetooth ,then search device,then pair the device with your phone.

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills,
Talk them mannerly,
And keep patience always.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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