Subject: Trainer Candidate - Nitin Juyal
From: Nitin Juyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 11:43:04 -0500

| | Tech Support Test

Name | Nitin Juyal
E-mail | [email-masked]
Phone Number | (+91) 8285552059
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur, Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genworks Health PVT LTD | Cluster Leader | Working | 52,350
Previous Employer 1 | Akash super speciality hospital | Executive | Dec 2019 | 37000
Previous Employer 2 | Lybrate India Pvt Ltd | Operation analyst | Aug 2019 | 18000

If Selected, how much time do you need to join? | 1 Month

Please briefly describe your work experience specifically in training?

In Bharti Airtel i had to train my team how to solve customer problem and how to speak with irate customer and provide good experience.

In lybrate i was training my team to handle customer problem in short period of time because that was a healthcare company.

In Genworks I'm training my team to sale and provide good experience.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | There was a team member in lybrate who was on notice period so he was not ready to provide his full effort so i decided to had conversation with him after all efforts so at last i gave him change to lead team for few days and he did well because it was a new work for him and he learn as a leader  experience for him.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good experience is as per customer expectations but if he his query resolve in short period of time and in good manner if he get unexpected service it will be great customer service.
What according to you makes you a good candidate for this position? | I have Good experience with startup and stablisted company.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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