Subject: Trainer Candidate - Raghwendra Pratap Singh
From: Raghwendra Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 11:18:22 -0500

| | Tech Support Test

Name | Raghwendra Pratap Singh
E-mail | [email-masked]
Phone Number | (091) 9310865159
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dehradun, Uttarakhand

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Onwards e Services Limited | Senior Application Support Executive | | 49163
Previous Employer 1 | C1India Pvt Limited | Senior Technical Support Executive | 29June 2017 | 20927
Previous Employer 2 | Antares Systems Limited | Senior Executive CRM | 1May 2013 | 10657

If Selected, how much time do you need to join? | 1 Month
Please briefly describe your work experience specifically in training? | Implemented e tenderng process in NHAI, Implemented GST portal in state Uttarakhand,provided hands on training to Govt officer and Taxpayers
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Implemented GST in the state and provided hands on training to govt officer and taxpayer to file return on GST portal
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Value added service to customer, beyond the expectation and timely delivery of service is great customer service while good is the only the fulfillment of requirement of customer
What according to you makes you a good candidate for this position? | Professionally follow the guidelines in timely delivery of service, that makes customer to feel satisfied by understanding his requirement.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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