Subject: 15th Feb
From: Ashish Dabral <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Tue, 16 Feb 2021 08:28:49 -0700 (MST)

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Delayed Delivery (Furniture) 	1 
		Delayed Delivery (HH) 	16 
		Delivery Status 	70 
		Partial Delivery 	4 
		Reschedule Delivery 	4 
	Delivery Related Total 		95 
	Product Complaint 	Complaint within Warranty 	7 
	Product Complaint Total 	7 
	Refunds and Cancelations 	Cancelation 	13 
		Refund for Other reason 	6 
		Refunds after Return 	3 
		Return item not received 	3 
		Return Request Initiation 	12 
	Refunds and Cancelations Total 	37 
Customer Services Total 			139 
Mattress Related 	Pre-Sales 	Product Query - Size/Material Etc. 	1 
	Pre-Sales Total 		1 
Mattress Related Total 			1 
No Answer 	No Answer 	No Answer 	54 
	No Answer Total 		54 
No Answer Total 			54 
PreSales 	Other Enquiry 	Offers 	8 
		Payment Methods 	7 
		Store Availability 	21 
		Store Location 	5 
		Using Shukran Points 	2 
		Website/App Issues 	4 
	Other Enquiry Total 		47 
	Policy Related 	Delivery Cost 	20 
		Delivery Time 	10 
		Return Policy 	1 
	Policy Related Total 		31 
	Product Related 	Combo 	1 
		Pricing 	5 
		Product Specification 	86 
	Product Related Total 		92 
PreSales Total 			170 
Grand Total 			364 

Regards, 
Ashish Dabral