Subject: Re: Joaquim's Credentials Deactivated
From: Pritish Nandi <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 16 Feb 2021 08:02:51 -0700 (MST)

Thank you Sara, 

Much appreciated. 

Regards, 
Pritish 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, February 16, 2021 8:07:11 PM 
Subject: RE: Joaquim's Credentials Deactivated 

Hi Pritish, 

Thank you for managing it. 

Please inform and transfer to Chris if there are cases to be handled by L2. 

We will take care of it together. 

	

Best regards ​​ 

Sara Aknooni 
Project Manager 

Global Support and Service 
+45 4470 0124 

+45 7131 4960 

From: Pritish Nandi <[email-masked]> 
Sent: Tuesday, February 16, 2021 3:17 PM 
To: Heta Nyrhinen (HNYR) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]>; deeksha <[email-masked]>; Ashish Dabral <[email-masked]> 
Subject: Joaquim's Credentials Deactivated 

		

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Hi Heta and Sara, 

Just to update you further, we have disabled all credentials and access for Joaquim. 

His tickets are transferred to me and we will work with the team to translate the reply's in English and the new German Agent Karin would be able to send them in German to the customer. 

This way we would be able to work on his queue before the new German Agent is trained. I will try to complete his training as soon as possible. 

Regards, 

Pritish Nandi