Subject: Tech Support Candidate - Belal Anwar
From: Belal Anwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 08:22:54 -0500

| | Tech Support Test

Name | Belal Anwar
E-mail | [email-masked]
Phone Number | (110044) 8376870038
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badarpur, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vcare Call centres India Pvt ltd | Senior Chat Excutive | Serving Notice Period | 22.500/M
Previous Employer 1 | Teleperformance | Senior Customer Care Excutive | July 2020 | 20,000/M
Previous Employer 2 | Mega Cabs | Senior Customer Care Excutive | December 2019 | 17,000/M

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please find the trouble shooting steps below:-

1) Try to check your internet connection, it might happen that your internet connection has intrupted or the internet wire/cable is not connected properly to your computer/system.

2) Cross check the website link properly, check in case you have entered a wrong website link and correct it accordingly.

3) Try to switch your browser in case the website is still not working even after following the above mentioned steps.

4) Clear your browser cache, and repeat the search process.

5) Check the update news regarding the website, it could be possible that the destination website has a technical issue and there official website link is not working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Please find the steps to connect a Bluetooth speaker to your mobile below:-

1) Switch on your mobile Bluetooth, you may find the Bluetooth option easily in your phone setting.

2) Now turn on your Bluetooth speaker by clicking the start button, which you will find easily on your Bluetooth speaker.

3) Go to the Bluetooth setting using your mobile, and check for the available devices.

4) Once your Bluetooth speaker device name will appear in the available devices setting of your mobile click on it and your Bluetooth speaker will automatically connect to your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I have a working experience of more than 3 years as a Customer Service Excutive. I have worked with my full potential, knowledge and always tried to enhance my skills.
My experience, knowledge and skills will be suitable for your work profile.
Additionally, I have a good patience level which is one of the most important skills for this role, being a customer care excutive one needs to be calm and good listener to understand the customer inquiry properly.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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