Subject: Tech Support Candidate - Sushil Kumar
From: Sushil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 06:40:52 -0500

| | Tech Support Test

Name | Sushil Kumar
E-mail | [email-masked]
Phone Number | (+91) 7990062445
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Surat, Gujarat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
Virtualization

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MAgnitude Software Inc | Technical Consultant | | 31000
Previous Employer 1 | OmInfotech | Network Engineer | April 2019 | 18000
Previous Employer 2 | Bharat BPO | CSA | Aug 2014 | 7000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-Check if LAN/WLAN is ok eg(IP addresss) if ok then,
-Check network connection make sure internet working.
-Try to ping the website.
-Indetify the error code and base on error code further investigation needed.
-May be website also have performance issue.
-Clear browsing cookie/cache/history.
-Also try to open with another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Switch on Bluetooth speaker.
-Also activate Bluetooth in mobile.
-Select Bluetooth speaker device ID in mobile.
-Pair the device in mobile.
-After pair Bluetooth speaker will connect with phone.

What according to you makes you a good candidate for customer service or technical support job?

-Speak politely.
-Try to solve issue within a specific time.
-Never be rude with candidate.
-try to explain in detail as much as possible which help to candidate to understand everything properly.
-in last make happy wished(closing statement)

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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