Subject: Trainer Candidate - Gagan Dev
From: Gagan Dev <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 04:38:04 -0500

| | Tech Support Test

Name | Gagan Dev
E-mail | [email-masked]
Phone Number | (+91) 9899145508
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 68 noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Yuto printing and packaging india pvt ltd | Process engineer | 8/2/21 | 25k
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

If Selected, how much time do you need to join? | One week
Please briefly describe your work experience specifically in training? | I was working as a process engineer, where first i had to make process from raw material to the final product. That process flow chart, i had to explain to workers and their respective supervisor at every work station. That this is how you have to work and this is your work. Also i had to make them understand that after you finished your work, product will look like this.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | As my last company was a packaging com

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer service is something when you provide service to your customer.
Good customer service is when your customer is satisfied at a good rate. when you are providing him a solution for their problem.
Great customer service is when you are trying to make them understand ,that ,yes you are there to help them out and you are totally understanding their situation, you are listening them patiently, empathize them and provide a solution.
We can't satisfy everyone, so at a rate 71-90% is a great customer service and 50-70%  is good customer service as in satisfied customer rate.

What according to you makes you a good candidate for this position?

First i am calm in nature.
Maybe a naive but understanding.
Adoptive nature.
Positive outlook
Straight forward person, not that much talkative.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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