Subject: Phone Test - 16th Feb
From: Ashish Dabral <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: hnyr <[email-masked]>, saurabh <[email-masked]>, Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Tue, 16 Feb 2021 01:52:14 -0700 (MST)

Hello Sara, 

I hope you are doing well. 

I have tested all inbound and outbound numbers. All numbers are working fine except the below one. 

LU- Calls are not going through into ivr 

I have attached results below for your reference. 

Country 	Inbound 	Outbound 	Date 	Remarks 
US 	Working Fine 	Working Fine 	16-Feb-21 	
CA 	Working Fine 	Working Fine 	16-Feb-21 	
BZ 	Working Fine 	Working Fine 	16-Feb-21 	
MX 	Working Fine 	Working Fine 	16-Feb-21 	
UK 	Working Fine 	Working Fine 	16-Feb-21 	
FR 	Working Fine 	Working Fine 	16-Feb-21 	
DE 	Working Fine 	Working Fine 	16-Feb-21 	
DK 	Working Fine 	Working Fine 	16-Feb-21 	
BE 	Working Fine 	Working Fine 	16-Feb-21 	
NL 	Working Fine 	Working Fine 	16-Feb-21 	
SE 	Working Fine 	Working Fine 	16-Feb-21 	
NO 	Working Fine 	Working Fine 	16-Feb-21 	
FL 	Working Fine 	Working Fine 	16-Feb-21 	
ES 	Working Fine 	Working Fine 	16-Feb-21 	
IT 	Working Fine 	Working Fine 	16-Feb-21 	
BG 	Working Fine 	Working Fine 	16-Feb-21 	
PL 	Working Fine 	Working Fine 	16-Feb-21 	
JP 	Working Fine 	Working Fine 	16-Feb-21 	
HK 	Working Fine 	Working Fine 	16-Feb-21 	
AU 	Working Fine 	Working Fine 	16-Feb-21 	
AT 	Working Fine 	Working Fine 	16-Feb-21 	
CH 	Working Fine 	Working Fine 	16-Feb-21 	
SG 	Working Fine 	Working Fine 	16-Feb-21 	
CN 	Working Fine 	Working Fine 	16-Feb-21 	
IN 	Working Fine 	Working Fine 	16-Feb-21 	
IE 	Working Fine 	Working Fine 	16-Feb-21 	
HU 	Working Fine 	Working Fine 	16-Feb-21 	
LUX 	Calls are not going through into ivr 	Working Fine 	16-Feb-21 	
RU 	Working Fine 	Working Fine 	16-Feb-21 	
+44 2039664949 	Working Fine 		16-Feb-21 	

Agents test calls: 

Name 	Quality 	Background Noise 
Antonio Iunco 	Good 	No 
Anupam Tiwari 	Good 	No 
Jessica 	It was very bad in 2 test call. She removed her headset and pulgged it again but still the quality is okay not good. 	No 
Joaquim 	Good 	No 
Norbert 	Good 	No 
Ismael 	Good 	No 
Grace 	Good 	No 
Josue 	Good 	No 
Yamamoto 	Good 	No 

Regards, 
Ashish Dabral