Subject: Tech Support Candidate - Yogesh shukla
From: Yogesh shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 03:48:42 -0500

| | Tech Support Test

Name | Yogesh shukla
E-mail | [email-masked]
Phone Number | (91) 9569891163
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
Server 2016

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Hit Refresh. This is often the F5 key in your browser. The browser will then attempt to re-download all of the files required by the current page. If it still fails, you might also try clearing your browser cache as sometimes files can get "stuck" in your cache, even broken files that can result in "Error on page".
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First step on Bluetooth in your phone and Bluetooth device than make pair and connect.
What according to you makes you a good candidate for customer service or technical support job? | I love working in technical field so I choose this field. I am doing work an time and i am punctual and hardworking person.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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