Subject: New Reply Received - Breathe Hervey Bay
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 08:46:22 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  Breathe Hervey Bay   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Charlotte,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thanks for the heads up, that is our plan for tomorrow.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Kindest  regards</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Julie</span></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt; <br><b>Sent:</b> Tuesday, 16 February 2021 5:45 PM<br><b>To:</b> [email-masked]<br><b>Cc:</b> [email-masked]; [email-masked]; [email-masked]<br><b>Subject:</b> Re: Breathe Hervey Bay</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Julie,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Just thought I'd jump in here. The App will download a mix of programs, so within an hour of logging back in there should be something for it to play from each program provided your network connection is good.  It's fine to play classes while content is downloading too.  Please make sure the App stays open while the content downloads.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Looking at your schedule, the best time to re-download the App would be at 11.15am when there's a break in classes of a few hours. Otherwise, overnight would also be good.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Let us know how you get on.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Charlotte</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Tue, 16 Feb at 6:35 PM <span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​Hello Julie,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for your questions. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>The download time is dependent on the speed of the internet and also the quantity of the downloads. So there is no fix timeframe that we can advise you on. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>However, you can follow the link below to know how you could optimize your downloads better and faster. (If this is not being done already)</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads-ipad-settings" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads-ipad-settings</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>In regards, to playing classes, you can play classes manually via admin mode by selecting the downloads which are completed. If you are scheduling random classes then we recommend waiting till all the download has finished. If the class is scheduled however not downloaded then it would not play.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I hope that answers your questions. Please do not hesitate to reply back if you need further assistance. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best Regards,<br>Pritish<br>Customer Services<br>Les Mills Virtual App</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Tue, 16 Feb at 5:31 PM <span class="separator">, Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi LMi support,</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Can you pick up with Julie on this question? Thanks</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Tel </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>+61 455 508 248 </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link to our FAQ's</span></a></span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'><a href="https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Virtual App - Troubleshooting Link:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From: </span><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>"<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Date: </b>Tuesday, 16 February 2021 at 2:27 PM<br><b>To: </b>Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, 'Les Mills International' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc: </b>"<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject: </b>RE: Breathe Hervey Bay</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hello Greg,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for coming back to us with a solution, even though it means deleting the app and reinstalling.  Both Nathan or myself won’t be able to do this today but will schedule it in for tomorrow.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Approximately how long do you think the downloads will take (I know different NBN speeds take different times)?  Also while the classes are being downloaded can other classes run?</span></div>
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<i><span style='font-size:14.0pt;font-family:"Helvetica Neue"'>Kindest Regards</span></i><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:16.0pt;font-family:"Freestyle Script"'>Julie Deakin</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>0413 049 489</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Sent:</b> Tuesday, 16 February 2021 2:02 PM<br><b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Subject:</b> Re: Breathe Hervey Bay</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Julie,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>We have tried all we can do in troubleshooting, without taking up more of your valued time in getting the LMV App to play with automation control and back operating consistently. Please refer to the instructions in the email from Pritish and follow in a step by step process in the order of the instructions provided. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Use your account and login details. I have included the iPad Pro Tablet set up instructions as a further reference guide. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>It makes sense to wait until todays virtual program class schedule has completed before you start the App removal and restoration process and your content package can be downloading overnight.  </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please let us know how it goes.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Tel </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>+61 455 508 248 </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link to our FAQ's</span></a></span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'>Virtual Video Guide Link: </span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Virtual App - Troubleshooting Link:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#999999;background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span></u><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>From: </span></b><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Reply-To: </b>Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Date: </b>Monday, 15 February 2021 at 12:27 AM<br><b>To: </b>Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc: </b>"<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject: </b>Re: Breathe Hervey Bay</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Julie,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for your emails. Please accept our sincere apologies for the delay in replying. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Could you please try the following steps to remove the device from the scheduler and also remove the app and reinstall it to redownload the content?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Of course, you can do this when there’s a break in classes so the content has time to download.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>The issue will resolve itself when the app is downloaded again. </span></div>
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<strong><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Steps Remove the device from Scheduler:</span></strong><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>1. Log into the Virtual scheduler tool via your desktop at <a href="http://www.lesmillsvirtual.com" rel="noreferrer">www.lesmillsvirtual.com</a> with your Virtual username and password.<br>2. Click on the Settings icon and select 'Manage Devices' .<br>3. To the right you will see options to ‘REMOVE DEVICE’. Click on the option that corresponds to the device you would like to remove.<br>4. Click the Green button: 'SAVE' to process the device unlinking.</span></div>
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<strong><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Steps to remove the app from the iPad:</span></strong><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Touch and hold an app you want to delete to open a quick actions menu, then tap Delete App.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Once deleted, please visit the App Store to re-download the Les Mills Virtual App. Once re-downloaded please relaunch the app and login using your virtual username and password. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Now the content would start to download again. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Do let us know how it goes. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Pritish </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Sun, 14 Feb at 5:43 PM <span class="separator">, Ian and Julie Deakin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hello Oleisia,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Could someone please call me in regards to this as the IOS update has happened but the Les Mills update hasn’t.  The iPad isn’t activating the proctor as it hasn’t connected to PJ link.</span></div>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Kindest Regards</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<i><span style='font-size:18.0pt;font-family:"Bradley Hand ITC";color:black'>Julie Deakin</span></i><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<i><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Club Owner</span></i><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<i><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>0413 049 489</span></i><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><i><u><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Locally owned and operated since 1979</span></u></i></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><u><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>184 Dayman Street, Urangan, QLD 4655</span></u></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<a href="http://www.facebook.com/healthclubherveybay/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue";text-decoration:none'><img width="31" height="28" style="width:.3229in;height:.2916in" id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODU0MzczNDcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.c_FsRrdLlZNO1dGsluLQycC0-pFGDNBqppsNTK79d-U" alt="Facebook"></span></a><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#1F497D'>  </span><a href="http://www.breathehealthclub.com.au/contact-breathe-hervey-bay" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#1F497D;text-decoration:none'><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODU0MzczNDgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.1wu6lUKNMs2MnhPTVSfSwO1m0rKDXiDs7rHLqhl55P8"></span></a><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#1F497D'>  </span><a href="http://www.instagram.com/hbhealthclub" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#1F497D;text-decoration:none'><img width="28" height="28" style="width:.2916in;height:.2916in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODU0MzczNDksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.9hBy8OiqdFatmMxrf301OLFCBJWFRg_ivau-CAsyuIg"></span></a><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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<b><i><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Les Mills Group Fitness                    - Les Mills Virtual Classes</span></i></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><div></div></span>
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<b><u><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>184 Dayman Street, Urangan, QLD 4655</span></u></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<a href="http://www.facebook.com/healthclubherveybay/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue";text-decoration:none'><img width="31" height="28" style="width:.3229in;height:.2916in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODU0MzczNDcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.c_FsRrdLlZNO1dGsluLQycC0-pFGDNBqppsNTK79d-U" alt="Facebook"></span></a><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>  </span><a href="http://www.breathehealthclub.com.au/contact-breathe-hervey-bay" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:windowtext;text-decoration:none'><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODU0MzczNDgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.1wu6lUKNMs2MnhPTVSfSwO1m0rKDXiDs7rHLqhl55P8"></span></a><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>  </span><a href="http://www.instagram.com/hbhealthclub" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:windowtext;text-decoration:none'><img width="28" height="28" style="width:.2916in;height:.2916in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODU0MzczNDksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.9hBy8OiqdFatmMxrf301OLFCBJWFRg_ivau-CAsyuIg"></span></a><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290