Subject: Tech Support Candidate - Neha Ghate
From: Neha Ghate <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 03:35:19 -0500

| | Tech Support Test

Name | Neha Ghate
E-mail | [email-masked]
Phone Number | (+91) 9823663172
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sec 78
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Sharp Innolux | Sr.Engineer | 23rd Jan 2020 | 45000
Previous Employer 2 | Jnec Engineering College | Assistant Professor | 27th May 2018 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Refresh the page,
2.Make sure JavaScript are enabled,
3.Make sure Cookies are enabled,
4.Clear cache and cookies,
5.Make sure web browser is up to date,
6.Restart your web browser,
7.Try on different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on Bluetooth,
2.Pair a Bluetooth accessory,
3.Connect,
4.Swipe down from the top of the screen,
5.Touch and hold the Bluetooth,
6.In the list of paired devices tap a paired but unconnected device,
7.When your phone and the Bluetooth device are connected the device shown as connected,

What according to you makes you a good candidate for customer service or technical support job?

Every candidate should have,
1.Enthusiasm,
2.Communications skills,
3.Customer Empathy/Compassion,
4.Patience,
5.Stress Management,
6.Flexibility,
7.Company Knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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