Subject: Tech Support Candidate - Sunil Kulkarni
From: Sunil Kulkarni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 03:32:37 -0500

| | Tech Support Test

Name | Sunil Kulkarni
E-mail | [email-masked]
Phone Number | (91) 9663106176
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Belgaum Karnataka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | New Al Raed Computer Est Abu Dhabi | IT Service Delivery Manager | July 2020 | 10000AED/Monthly
Previous Employer 1 | Arch Computers Bangalore | Hardware and Networking Engineer | Nov 2013 | 96000Rs/ Annum
Previous Employer 2 | Tata Croma Bangalore | Technical Service Specialist | Sep- 2012 | 156000Rs/Annum

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Find what is error is coming after entering the website
2)Work the on the error to solve the issue.
3)Will check the entered website is correct or not?
4)Will check the internet is working in the PC.
5)If still error is persisting after complete diagnose than will need to contact the website help desk for them to check on this

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)On the Bluetooth in mobile and speaker.
2)Keep the speaker Bluetooth in discovery mode or connecting/pairing mode to connect to mobile device.
3)In mobile select scan or search to find the Bluetooth Speaker name which you want to connect your mobile to speaker.
4)Select the Bluetooth Speaker which you want to connect your mobile in search list.
5)Pair the device with passcode.

What according to you makes you a good candidate for customer service or technical support job? | In addition to my educational qualifications and experience which I believed prepared me for this role, I am a hard-worker, a team player and work tirelessly to get the job done. I thrive on challenges and always remain extremely committed to the success of any issues
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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