Subject: Trainer Candidate - Mohammed Ahmed
From: Mohammed Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 03:23:57 -0500

| | Tech Support Test

Name | Mohammed Ahmed
E-mail | [email-masked]
Phone Number | (91) 8595639569
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GURGAON

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vristech | Manager IT and Customer Support | Working | 98000
Previous Employer 1 | eTechies | Manager IT Infrastructure | 2016 | 70000
Previous Employer 2 | FS Infotech | Asst Manager | 2013 | 50000

If Selected, how much time do you need to join? | 1 Month
Please briefly describe your work experience specifically in training? | Have conducted and organized 50+ Training session and trained more then 400 candidates in a year while working with HCL Learning Division with and Outstanding Performance.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While working with HCL Learning the most difficult situation was to assign the trainer to a batch of retail training with different level of understanding.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

When it comes to customer dissatisfaction;

A Good Customer Service: addressing the customer and resolving the problem/ issue.

Great Customer Service: Ensuring that the customer is addressed, customer is sympathized and TAT is met. A great customer service can generate great revenue for the organization

What according to you makes you a good candidate for this position? | My experience in training and development with outstanding performance
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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