Subject: Trainer Candidate - Rishabh shrivastava
From: Rishabh shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 02:51:12 -0500

| | Tech Support Test

Name | Rishabh shrivastava
E-mail | [email-masked]
Phone Number | (91) 9891860950
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Operation lead | Current | 95000
Previous Employer 1 | Hcl | Specialist | June 2013 | 56000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 60 days

Please briefly describe your work experience specifically in training?

-Training given to new hires.
- product based training.
- people management training
- tools trainings

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

-whole data centre went down, it was impacting whole applications and services.

- we worked continous for 70 hours for managing this tough situation, we rebuild whole infrastructure and services.. Collaboration with whole team and stake holders was a tough task but did all well.. Got appreciation also for the good work from. Client

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

-Good customer service is providing timely resolution and thanking for their patience.

- Great customer services means providing end to end resolution and making them ensure. The problem. Will. Not arise and we are always here to serve the.m

What according to you makes you a good candidate for this position?

- very good comm skills.
- good team management skills
- good leadership quality

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |