Subject: Trainer Candidate - Ritesh Kumar
From: Ritesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 02:38:54 -0500

| | Tech Support Test

Name | Ritesh Kumar
E-mail | [email-masked]
Phone Number | (91) 7827228500
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dish TV india Ltd | Area Service executive | |
Previous Employer 1 | TATA SKY Ltd | ASI | 10.12.216 |
Previous Employer 2 | Adonis Electronics Pvt LTD | Sr Service office | 23.1.16 |

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | Having core service experience along with technician training
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Sometime when storm comes then there is a challange to close all calls in TAT to save escalations however we give our the best to perform better and better.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | We follow customer first concept . We must try to prioritize all customer either he is Good or bad .
What according to you makes you a good candidate for this position? | A person who can run operation smoothly and give good output in terms of revenue ,customer satisfaction and quality Work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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