Subject: Trainer Candidate - Neeraj Chandra
From: Neeraj Chandra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 02:38:44 -0500

| | Tech Support Test

Name | Neeraj Chandra
E-mail | [email-masked]
Phone Number | (+91) 7973157296
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Veridic technologies | Project leader | |
Previous Employer 1 | Saud bahwan group | Sr. Software engineer | Dec 2016 |
Previous Employer 2 | Pari technology india | Associate software developer | Apr 2013 |

If Selected, how much time do you need to join? | 60 days
Please briefly describe your work experience specifically in training? | I had been a part of training team in my first company. Now in basically role to interact with clients and solving their problems.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | There was a situation when 2 resources somehow drop for a week and we had a tight schedule as targeted dates were near. But, luckily we achieved our targets.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Having problem in the system does not make difference. The client satisfaction makes a huge difference.
Solving their problem within and before define timeline makes them more satisfied.

What according to you makes you a good candidate for this position? | Having a deep knowledge in 2-3 domains and my experiences with the various clients across the globe will contribute in company's growth.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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