Subject: Trainer Candidate - Sandhya Kamlesh
From: Sandhya Kamlesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 02:26:43 -0500

| | Tech Support Test

Name | Sandhya Kamlesh
E-mail | [email-masked]
Phone Number | (91) 9910610176
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Extramarks | Manager | June 2018 | 41400
Previous Employer 1 | Cheque jour | Assistant manager | Feb 2015 | 25000
Previous Employer 2 | Viewsonic | National coordinator | April 2013 | 17000

If Selected, how much time do you need to join? | I can join immediately

Please briefly describe your work experience specifically in training?

KEY RESPONSIBITIES:

 Handled Team of Zonal Manager, Asst. Zonal Manager, 218 Engineers, 10 Executive for Operations and service delivery in 10 Zones
 Works closely with customer support, finance, and other groups as necessary to address order fulfillment, process or related changes to ensure our products can be effectively sold and delivered to customers.
 Managing school project of Implementation and Management for Product (Smart Learn Class).
 Managing Customer like Director, Management and IT heads of the departments and educational organizations for strong customer relationship.
 Supporting Development team for the improvement and additions to ERP in terms of ERP enhancement.
 Managing Vendor for IT Infrastructure development at different sites (Schools) based on the requirement along with the different teams of Logistic, Installation, Software and Connectivity, with selection of right team out of multiple vendors according to the availability and coverage at the area, to complete different phases of work on time.
 Managing & monitoring the performance of teams and Training in term of skill development, customer support/ acquisition and project management
 Managing Services, Operation and Escalated calls of different location and projects to provide trouble free services in terms of 5 year contact to achieve SLA’s under agreement with Schools and organizations.
 Quality and Safety Audit to the different locations and projects based on the company audit parameters by visit verify and rectify the errors under the solution.
 Working with different department and providing support to achieve their goal by providing
Manpower and resource support during Training and Academic delivery.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | There is nothing called difficult , it is just a way how you see the situation. Every lock has its key so I have never come across any situation which can be tagged as difficult.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
What according to you makes you a good candidate for this position? | Rich experience (Strategic as well as at operational management level) in the field of Implementation (Digital classes , teachers training , parent orientation and parent helpdesk ) /Edu-tech (education technology ) Customer Support / Inventory Management / RTV / People Management & Facility Management in MNCs like Entab Infotech ,Extramarks Education,Evolve , BenQ , ViewSonic, Cheque Jour Group of companies.  Iam young,experienced in my chosen field, willing to learn more and ability to work hard..
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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