Subject: Tech Support Candidate - Abhishek Bhagria Abhishek
From: Abhishek Bhagria Abhishek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 02:17:22 -0500

| | Tech Support Test

Name | Abhishek Bhagria Abhishek
E-mail | [email-masked]
Phone Number | (91) 9004996546
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | hauz khauz
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | scalability experts | database consultant | na | 55000
Previous Employer 1 | cubictree | application support engineer | 1 nov 2020 | 32514
Previous Employer 2 | wipro | technical consultant | 9 sep 2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check the internet connection.
2.In case internet is fine, check the url of website and check whether any other website is opening up.
3.verify for any browser related issue ie any customized rules are blocking websites.
4.clear presaved cache or cookies and restart browser.
5.try accessing website from any different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

In the settings option of mobile phone select bluetooth option
select search for new device add and pair the new device
once paired we can start using the device.

What according to you makes you a good candidate for customer service or technical support job?

1.understand the issue.
2.understand customer need and what exactly he is looking for
3.Proper knowledge of the product.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |