Subject: Trainer Candidate - Sojanya Arora
From: Sojanya Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 02:04:03 -0500

| | Tech Support Test

Name | Sojanya Arora
E-mail | [email-masked]
Phone Number | (91) 8058777779
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sarv Webs Private Limited | technical Account Manager | NA | INR 51000
Previous Employer 1 | ZNet Technologies Private Limited | Key Account Manager | NA | NA
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 45 days

Please briefly describe your work experience specifically in training?

• Developed and implemented pursuit plans for all opportunities with assigned key accounts.
• Demonstrated and explained products to persuade customers to complete purchases.
• Communicated product value, quality and style to educate and entice potential customers.
• Anticipated clients' needs by staying in touch on regular basis.
• Built client relationships by acting as liaison between customer service and sales teams.
• Investigated and resolved customer complaints to foster satisfaction.
• Managed technical integration, systems engineering program management and customer support.
• Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from products, protecting company reputation and loyal client base.
• Submitted monthly reports, and monthly highlights.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Proactiveness
Resolution
Listening Power
Patience

What according to you makes you a good candidate for this position?

Proactiveness
Analytics
Listening Power
Patience

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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